City of Hampton
Helping an entire city move more efficiently
On-site Parts and Support
The City of Hampton desired to bring their parts operation in-house so that their fleet could operate at peak efficiency. Through this project, Tidewater Fleet Supply proved again why thousands of customers throughout the Southeast count on us.
The Challenge
The City of Hampton needed expert help at many levels, including inventory management, parts sourcing, and technical training for their team. They saw an opportunity to improve many areas that directly impacted their diverse fleet of vehicles—vehicles that literally keep their day-to-day operations on the road.
The Solution
Tidewater Fleet Supply put our proven Integrated Supply philosophy to work, placing parts and knowledgeable professionals in-house with the City of Hampton’s Fleet Services Department. Our team of experienced, ASE certified parts specialists worked directly with this customer which enabled us to assess and react to their fleet needs as they arose. This close connection allows us to optimize inventory levels more frequently, quickly tap into our global network of manufacturers when specialized parts were needed, and provide coordinated delivery.
The Results
Better operational efficiency. Greater cost savings. An even higher level of customer satisfaction. And helping a local community reach the next step. Tidewater Fleet Supply was able to help the City of Hampton achieve their initial goals—then grow beyond them.
TFS has saved us over $1M to date, by purchasing the same parts we were buying, but going directly to the manufacturer and eliminating the middleman and the associated markup.
George S. Hrichak, Fleet Manager
City Garage, City of Chesapeake, VA
TFS staff at our location are outstanding at meeting our parts needs for our day to day operations. Their performance continues to confirm that our decision to transition to contractual in-house parts need fulfillment was correct. Working with TFS will add value to your organization!
Tony Spivey, Sr, Operations Manager
Fleet Services Department, City of Hampton, VA
Managing the parts situation for a constantly changing assortment of equipment is no easy task. TFS does an excellent job of this and I would recommend them to anyone who would undertake privatizing their parts operation.
Dave Barnes, Contract Officer
Huntington Ingalls Industries - Newport News Shipbuilding